The Benefits of Purchasing from a NMEDA Member Dealer

As advocates and leaders in the mobility industry, NMEDA member dealers strive to provide persons with disabilities with a one-stop shop for quality wheelchair adapted vehicles.

Wheelchair accessible vehicles are often the primary mode of transportation for individuals with disabilities and their families and an asset many rely on to get to medical appointments and everyday travel. For that reason, NMEDA member dealers offer 24/7 emergency services for all purchases made through our dealerships.

Each handicap van conversion is completed using the latest and most advanced mobility technologies available, so you can be sure your vehicle is equipped with the best equipment and mobility solutions.

 

 

Quality Assurance Program (QAP) Approved Dealer

Developed to elevate the level of mobility dealer quality, performance, and reliably meet consumers' transportation needs while ensuring safety, NMEDA's Quality Assurance Program (QAP) is the only nationally recognized accreditation program for the adaptive mobility equipment industry. Participation in the QAP offers training opportunities and programs to improve your business, as well as accreditation that lets customers know your business is committed to quality, safety, and reliability within the adaptive transportation industry.

Meeting QAP Requirements

All NMEDA accredited dealers participate in the QAP and are held to extremely high standards for consumer safety and product quality. In order to uphold these standards, dealers are required to:

  • Maintain a NMEDA approved Quality Control Manual that defines processes affecting quality and focuses on customer satisfaction and compliance to applicable industry and regulatory standards while fostering continuous improvement opportunities on product and services offered.
  • Maintain Product, and Completed Operations, and Garage Keepers insurance for liability purposes and to protect the consumer and dealer.
  • Have certified welders (or equivalent in Canada) if they perform structural modifications to vehicles to assure welds and modifications meet or exceed industry standards.
  • Have technicians who are certified for the equipment they sell, install and service.
  • Maintain detailed records of all adaptive work for at least seven years that are specific to a customer/vehicle for traceability and future reference.
  • Undergo an inspection/audit process at least annually by an independent Audit Firm to ensure compliance to the QAP Rules, NMEDA Guidelines, certain aspects of the Americans with Disabilities Act (ADA), the National Highway Traffic Safety Administration's (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) and “Make Inoperative” mandates as required. In Canada to meet applicable building code, and Transport Canada
  • Canadian Motor Vehicle Safety Standards (CMVSS).
  • Abide by the Mediation Committee's decisions whenever a complaint is lodged.
  • Have a dedicated phone number manned by qualified service personnel and provide 24/7 hour emergency service or support assistance to their customers at home or on the road.
  • Meet NMEDA shop facility and equipment requirements to assure ADA guidelines (or Canadian equivalent) are met or exceeded and customers are comfortable during fittings and on-site inspections.
  • Perform weight analysis using calibrated four-corner scales to assure customer safety and completed product complies with all applicable motor vehicle safety standards and cargo carrying capacity requirements are maintained.
  • Maintain calibration on measurement equipment to assure data accuracy and manufacturer installation instructions are followed.
  • Use the NMEDA Servicing Dealer Agreement when offering products outside of the standard service area to assure the product or service will be performed by another accredited QAP dealer.